Why Is Crunchyroll Showing a Black Screen? Uncovering the Reasons and Solutions

If you’re an avid anime fan or just someone who loves streaming, you might have encountered the dreaded black screen on Crunchyroll. Whether it pops up when you’re about to watch the latest episode of your favorite show or when you’re browsing the anime library, it’s a frustrating experience that can ruin your mood and waste your time. But why does it happen? Is there a fix for it? In this article, we’ll explore the various reasons why Crunchyroll shows a black screen and provide you with the solutions to get back to enjoying your anime experience.

Slow or Unstable Internet Connection

One of the most common reasons why a black screen might appear on Crunchyroll is due to a slow or unstable internet connection. If your internet speed is too low or if it fluctuates frequently, you might not be able to stream videos properly, which leads to the black screen. To fix this issue, you can try the following:

  • Check your internet speed and make sure it meets Crunchyroll’s requirements (at least 1.5 Mbps for SD and 3 Mbps for HD).
  • Make sure you’re not downloading anything or running other heavy programs while streaming Crunchyroll.
  • Reset your modem and router to refresh your connection.
  • Try streaming at a lower video quality (e.g. from HD to SD) to reduce the strain on your internet.
Why Is Crunchyroll Showing a Black Screen? Uncovering the Reasons and Solutions
Why Is Crunchyroll Showing a Black Screen? Uncovering the Reasons and Solutions

Ad Blockers or VPNs

If you’re using ad blockers or virtual private networks (VPNs) while accessing Crunchyroll, they might interfere with the video playback and cause a black screen to appear. Ad blockers can prevent video ads from loading, which can disrupt the streaming process, while VPNs can cause an incorrect geolocation to be detected by the website, leading to content blocks. To solve this issue, you can:

Disable your ad blocker or whitelist Crunchyroll.

Temporarily disable your VPN or switch to a server that’s not blocked by Crunchyroll.

Outdated Browsers or Devices

Another reason why Crunchyroll might show a black screen is because of outdated browsers or devices. If your browser or device doesn’t support the video format or codec used by Crunchyroll, it won’t be able to play the video properly, resulting in the black screen. To address this problem, you should:

Update your browser to the latest version or try a different browser.

Make sure your device’s software is up-to-date.

Check if your device meets the system requirements for streaming on Crunchyroll.

Server Maintenance or Outage

Sometimes, Crunchyroll might experience server maintenance or an outage, which can cause the service to be temporarily unavailable or erratic. When this happens, you might see a black screen or encounter buffering issues. Fortunately, there’s not much you can do except to wait it out or check the Crunchyroll status page to see if there’s an ongoing issue. In the meantime, you can try the following:

Refresh the page or close and reopen the app to see if it resolves the issue.

Check if other streaming services or websites are working properly to rule out a broader internet problem.

Wait a few hours or a day and try streaming again later.

Account Status or Payment Issue

If you’re a paid subscriber of Crunchyroll and you’re experiencing a black screen, it’s possible that your account status or payment is the culprit. If your subscription has expired or your payment method is invalid, you won’t be able to access premium content, which can result in the black screen. You can try the following to fix this issue:

  • Check your subscription status and payment information.
  • Renew your subscription or update your payment method as necessary.
  • Contact Crunchyroll support if you’re still having issues with your account.

Geographical Restrictions

Finally, if you’re accessing Crunchyroll from a region where the service is not available or not licensed, you might encounter a black screen or content block. Crunchyroll has regional restrictions to comply with licensing agreements, which means that some shows or episodes might be inaccessible in certain countries. To overcome this issue, you can:

  • Try using a VPN to access Crunchyroll from a different region (although this is not always a reliable solution).
  • Use a legal streaming service in your region that offers the same anime content as Crunchyroll.
  • Wait for Crunchyroll to acquire the license for the content you want to watch in your country.


A black screen on Crunchyroll can be a frustrating experience, but it’s not an uncommon one. By understanding the various reasons why this problem occurs and the solutions available, you can minimize the chances of encountering it and get back to enjoying your anime streaming experience. Remember to check your internet connection, disable ad blockers and VPNs, update your devices, and make sure your account and payment status are up-to-date. With these tips in mind, you can avoid the dreaded black screen and binge-watch your favorite anime without interruptions.


1. What could be the possible reasons for Crunchyroll showing a black screen?

There could be several reasons for Crunchyroll showing a black screen, including connectivity issues, browser-related problems, outdated app versions, ad-blocker interference, or issues with your device.

2. How can I resolve connectivity issues that might be causing the black screen on Crunchyroll?

To resolve connectivity issues, try the following steps:

  • Check your internet connection and ensure it’s stable.
  • Restart your router/modem to refresh your connection.
  • Try connecting to a different network or using a VPN to see if the issue persists.

3. What browser-related problems can cause Crunchyroll to display a black screen, and how can I fix them?

Browser-related problems may include outdated browsers, cache issues, or incompatible extensions. To fix these issues:

  • Update your browser to the latest version.
  • Clear your browser’s cache and cookies.
  • Disable any browser extensions that may interfere with Crunchyroll, such as ad-blockers or privacy tools.

4. How can I troubleshoot issues with the Crunchyroll app on my device?

If you’re experiencing a black screen while using the Crunchyroll app on your device, try the following solutions:

  • Update the app to the latest version.
  • Clear the app’s cache and data (for Android devices) or uninstall and reinstall the app (for iOS devices).
  • Restart your device to refresh its settings.

5. What should I do if I’ve tried all the troubleshooting steps and still experience a black screen on Crunchyroll?

If you’ve tried all the recommended troubleshooting steps and still encounter a black screen, you may need to contact Crunchyroll’s support team for further assistance. They can help identify any potential issues with your account or provide additional guidance on resolving the problem.

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